submit a freight loss and damage claim
Freight Loss and Damage ClaimIn the event of freight loss or damage, submit a claim and receive replacement parts.
Note: Freight Loss and Damage Claims MUST be filed within 5 days of receipt of the shipment. Some freight companies will send a representative to inspect the damage(s). It is the duty of the consignee to retain damaged merchandise and shipping/packing materials until the investigation of the claim is concluded.